Terms of Service

Effective Date: June 19, 2026These Terms of Service explain the terms that apply when you use our websites, contact us, request an estimate, schedule work, approve services, or receive services from us.Solum Works LLC operates Steady Hand Home Service. Steady Hand Home Service is a fictitious name / DBA used by Solum Works LLC for home service work.In these Terms, “Solum Works,” “Steady Hand,” “we,” “us,” and “our” refer to Solum Works LLC and its operated brands and services, including Steady Hand Home Service.“You” and “customer” refer to any person or business that visits our websites, contacts us, requests an estimate, approves work, schedules service, pays an invoice, or receives services.By using our websites, contacting us, requesting an estimate, approving work, or receiving services, you agree to these Terms.1. Scope of These TermsThese Terms apply to solum.works, steadyhand.homes, contact forms, quote requests, scheduling requests, calls, texts, emails, estimates, invoices, approved work, service-related records, and services provided under the Steady Hand Home Service name.These Terms are general terms. A written estimate, invoice, work authorization, signed agreement, written message, or other job-specific agreement may include additional or different terms for a specific job.If there is a conflict between these general Terms and a job-specific written agreement, the job-specific written agreement controls for that job.2. ServicesSteady Hand Home Service provides practical home service, repair, maintenance, cleaning, garden, technology, and related help within the scope we agree to perform.We may accept, decline, limit, reschedule, or refer work at our discretion.We do not guarantee that every requested service is available, appropriate, lawful, safe, or within our scope.Some work may require a licensed contractor, electrician, plumber, HVAC professional, structural specialist, pest-control professional, engineer, inspector, permit, utility locate, or other specialized provider.We may decline or refer work that we believe is outside our scope, unsafe, legally restricted, or better handled by a specialist.3. No Emergency ServicesOur websites, forms, emails, texts, and phone communications are not emergency services.Do not use our websites or contact forms for emergencies.For fire, medical, gas, electrical, structural, security, utility, or other urgent emergencies, contact the appropriate emergency service, utility provider, or qualified professional immediately.4. Estimates and ApprovalEstimates are based on the information available at the time, including customer-provided details, photos, visible conditions, site observations, and stated project scope.An estimate is not a final guarantee unless we expressly state that it is a fixed-price quote for a defined scope.Pricing, timing, materials, and scope may change if the project scope changes; hidden, concealed, unsafe, damaged, deteriorated, or unexpected conditions are discovered; customer-provided information is incomplete or inaccurate; materials are unavailable or materially different in cost; access is limited; additional work is requested; code, permit, utility, safety, or legal issues arise; or circumstances reasonably require a change.Work begins only after approval.Approval may be given in writing, by email, by text, through an estimate or invoice system, verbally, or by other clear authorization.We may require written approval, a deposit, material payment, or signed authorization before beginning or continuing work.5. Job Scope and Change OrdersThe approved estimate, invoice, message thread, written agreement, or other job-specific authorization defines the work scope.We are responsible only for the work we agree to perform.Additional work, changed conditions, upgraded materials, added repairs, return visits, or expanded scope may require additional approval and additional charges.We may pause work until scope, price, safety, access, material, or authorization issues are resolved.6. Customer ResponsibilitiesYou are responsible for providing accurate and complete information needed to evaluate, schedule, and perform the requested work.You agree to confirm that you own the property or are authorized to approve the work; provide accurate contact information and service-location details; describe the requested work honestly and completely; disclose known hazards, defects, leaks, electrical issues, plumbing issues, structural concerns, pests, mold, asbestos, lead paint, animal issues, or unsafe conditions; disclose known private utilities, septic systems, irrigation lines, invisible fences, buried wires, drains, propane lines, or other underground features; provide safe and reasonable access to the work area; move fragile, valuable, personal, or obstructing items when needed; secure pets, livestock, and animals; ensure minors or vulnerable persons are not placed in unsafe work areas; obtain any required approvals from landlords, tenants, HOAs, property managers, or other decision-makers; and review completed work and raise concerns promptly.We are not responsible for delays, additional costs, damage, inability to perform work, or other issues caused by inaccurate information, undisclosed conditions, unsafe access, lack of authorization, unsecured animals, or failure to prepare the work area.7. Utilities, Digging, and Underground ConditionsAny digging, post-setting, trenching, planting, stake installation, ground penetration, or similar work may involve underground risks.Utility locates may be required before digging or ground-penetrating work. We may require an active utility locate ticket before performing such work.We may refuse, delay, or stop digging or ground-penetrating work if utility locates are not complete, markings are unclear, the work area changes, underground risks are suspected, or we determine the work is unsafe.Utility locates may not identify every underground feature. Private lines, septic systems, irrigation lines, invisible fences, drainage lines, low-voltage wiring, customer-installed lines, and other private or unmarked features may not be marked by public utility-locate services.You are responsible for disclosing known private underground features and property-specific risks.8. Permits, Codes, and Regulated WorkSome work may be subject to building codes, permits, inspections, licensing requirements, HOA rules, landlord approval, manufacturer instructions, safety standards, or other restrictions.Unless we expressly agree otherwise in writing, you are responsible for obtaining required permits, approvals, consents, or inspections.We may decline, pause, or refer work if we believe a permit, inspection, licensed trade, or specialist is required.We do not agree to perform work illegally or in a way that we believe is unsafe.9. Materials and Customer-Provided ItemsMaterials may be supplied by us, supplied by you, or purchased as agreed for a specific job.Customer-provided materials, fixtures, hardware, devices, parts, equipment, furniture, finishes, or products remain your responsibility.We do not warrant customer-provided materials or guarantee that they are complete, compatible, safe, undamaged, code-compliant, or suitable for the intended use.Manufacturer warranties, product warranties, and third-party warranties are provided by the manufacturer or seller, not by us.If materials are defective, missing parts, incompatible, damaged, delayed, discontinued, or unsuitable, additional charges, delays, replacement materials, or scope changes may be required.10. Existing Conditions and Hidden DefectsHomes, buildings, fixtures, systems, and materials may have existing defects, wear, age, deterioration, improper prior installation, water damage, pest damage, rot, corrosion, electrical issues, plumbing issues, structural movement, concealed damage, or other conditions that are not visible before work begins.We are not responsible for pre-existing conditions, hidden defects, unrelated system failures, concealed damage, or issues outside the agreed work scope.Repairing or improving one item does not mean we have inspected, repaired, warranted, or accepted responsibility for surrounding systems, structures, materials, or related property.11. Workmanship ReviewWe aim to perform agreed work carefully, professionally, and within the approved scope.If you believe agreed work was not completed properly, contact us within 30 days after completion and describe the issue.We will review the concern in good faith.If we determine that the issue resulted from our workmanship within the agreed scope, we may, at our discretion, correct the work, reperform the affected portion, provide a partial credit, or offer another reasonable remedy.This workmanship review does not cover customer-provided materials, manufacturer defects, normal wear and tear, misuse, neglect, abuse, accidents, weather, pests, animals, water intrusion, movement, settling, acts of nature, work altered by the customer or a third party, pre-existing conditions, hidden conditions, unrelated conditions, temporary repairs, work performed outside the approved scope, cosmetic preferences not stated before approval, or issues reported after the review period.This section does not create any warranty beyond what is stated here or in a job-specific written agreement.12. Scheduling, Access, and DelaysScheduled times are estimates unless expressly stated otherwise.We may reschedule, delay, pause, or cancel work due to weather, illness, safety concerns, vehicle or equipment issues, material delays, utility-locate delays, access problems, emergencies, or other reasonable circumstances.You are responsible for providing timely access to the work area.If we cannot access the property or work area at the scheduled time, additional charges or rescheduling may apply if disclosed or agreed.13. CancellationsPlease provide reasonable notice if you need to cancel or reschedule.We may charge for purchased materials, special-order items, travel, preparation, or reserved time if those costs were disclosed or reasonably incurred for an approved job.Deposits, material payments, and prepaid amounts may be non-refundable to the extent they cover materials, special orders, preparation, completed work, or other costs already incurred.Nothing in these Terms limits any cancellation right or consumer protection right that cannot be waived under applicable law.14. PaymentPayment terms will be stated in the estimate, invoice, written agreement, or other job-specific communication.Unless otherwise agreed, payment is due upon completion of the approved work.We may require deposits, material payments, progress payments, or payment before releasing special-order materials.You agree to pay approved charges, taxes if applicable, material costs, labor charges, trip charges, late charges if disclosed, returned-payment fees if applicable, and other amounts stated in the approved estimate, invoice, or agreement.Unpaid balances may result in collection activity, suspension of future work, cancellation of scheduled work, or recovery of reasonable collection costs where allowed by law.15. Photos, Videos, and DocumentationYou authorize us to take photos, videos, notes, and other documentation related to estimating, performing, documenting, or reviewing work.This documentation may include work areas, existing conditions, completed work, materials, safety concerns, damage, access issues, and customer approvals.We may use documentation for estimating, service performance, quality control, recordkeeping, insurance, legal, and dispute-prevention purposes.We will not intentionally publish photos or videos that clearly identify the inside of your home, your address, your family, your personal belongings, or other sensitive details for marketing purposes without permission.16. Reviews and TestimonialsYou may choose to leave a review or testimonial.Reviews and testimonials should reflect your honest experience.We may use publicly posted reviews, testimonials, or feedback in our marketing unless you ask us not to.We do not authorize fake reviews, misleading testimonials, or reviews from people who did not have a genuine experience with us.17. Website ContentWebsite content is provided for general informational purposes.It is not professional engineering, architectural, electrical, plumbing, legal, insurance, tax, medical, or emergency advice.We may update, change, or remove website content at any time.You may not copy, misuse, scrape, attack, interfere with, or attempt unauthorized access to our websites, systems, forms, accounts, or tools.18. Third-Party Services and LinksOur websites, communications, estimates, invoices, or services may involve third-party websites, tools, products, materials, payment processors, scheduling platforms, email providers, maps, analytics providers, suppliers, or other services.We are not responsible for third-party websites, services, tools, materials, products, warranties, policies, content, delays, outages, errors, or security practices.Your use of third-party services may be subject to their own terms and privacy policies.19. Limitation of LiabilityTo the fullest extent permitted by law, Solum Works LLC, including its Steady Hand Home Service brand, will not be liable for indirect, incidental, consequential, special, exemplary, or punitive damages.To the fullest extent permitted by law, our total liability for a job or service issue will not exceed the amount you paid us for the specific work giving rise to the claim.These limitations do not apply where prohibited by law.20. DisclaimerExcept as expressly stated in a job-specific written agreement or in these Terms, services are provided without additional warranties, express or implied, to the fullest extent permitted by law.We do not guarantee that a repair will resolve issues caused by hidden defects, unrelated systems, improper prior work, unsuitable materials, age, wear, weather, pests, misuse, or conditions outside the approved scope.21. Indemnity for Customer-Caused IssuesTo the fullest extent permitted by law, you agree to be responsible for claims, losses, damages, costs, or expenses caused by inaccurate or incomplete information you provide, lack of authority to approve work, undisclosed hazards or property conditions, unsafe access, unsecured pets, livestock, or animals, customer-provided materials or products, private underground features you fail to disclose, work you or a third party changes after completion, or your violation of these Terms.22. Governing LawThese Terms are governed by the laws of the State of Missouri, without regard to conflict-of-law rules.Any dispute related to these Terms, our websites, estimates, invoices, or services will be handled in a court with proper jurisdiction in Missouri, unless applicable law requires otherwise.Before filing a claim, both parties agree to make a reasonable good-faith effort to resolve the issue informally.23. Changes to These TermsWe may update these Terms from time to time.The updated version will be posted on this page with a new effective date.Updated Terms apply going forward unless otherwise stated.Job-specific written agreements already approved will continue to control the approved scope for those jobs.24. ContactFor legal notices or questions about these Terms, contact:Solum Works LLCEmail: [email protected]

Privacy Policy

Effective Date: June 19, 2026This Privacy Policy explains how Solum Works LLC collects, uses, stores, and shares information in connection with its websites, brands, communications, and services.Solum Works LLC operates Steady Hand Home Service. Steady Hand Home Service is a fictitious name / DBA used by Solum Works LLC for home service work.In this Policy, “Solum Works,” “Steady Hand,” “we,” “us,” and “our” refer to Solum Works LLC and its operated brands and services, including Steady Hand Home Service.This Policy applies to solum.works, steadyhand.homes, contact forms, quote requests, scheduling requests, emails, calls, texts, estimates, invoices, service records, related business records, and home service work performed under the Steady Hand Home Service name.This Policy does not apply to websites, platforms, payment processors, email providers, scheduling tools, analytics tools, or other third-party services that we do not own or control.

1. Information We CollectWe collect information you choose to provide and information generated through normal website and business operations.1.1 Contact and Service Request InformationWhen you contact us, request help, ask for an estimate, schedule work, or communicate with us, we may collect your name, phone number, email address, service address or general location, project details, photos, videos, documents you choose to send, preferred contact method, scheduling availability, messages, notes, and other information needed to prepare estimates, complete work, document work, and maintain business records.1.2 Service and Business RecordsIf we provide an estimate, perform work, issue an invoice, or communicate about a job, we may maintain records such as estimate details, approved work scope, materials, labor, pricing information, appointment dates, service notes, before-and-after photos, work documentation, invoices, payment status, receipts, warranty records, workmanship records, follow-up records, dispute records, and other records reasonably needed to operate the business.1.3 Website and Technical InformationWhen you visit our websites, basic technical information may be collected automatically, including IP address, browser type, device type, pages visited, referral source, approximate location derived from technical data, date and time of visit, form submission data, UTM data, QR code tracking, campaign or referral tracking information, and other standard website log or analytics information.We may use cookies, analytics tools, security tools, form tools, hosting services, and similar technologies to operate and improve the websites.1.4 Payment InformationWe may use third-party payment processors, banks, invoicing platforms, or bookkeeping tools to process payments and maintain records.We do not intend to collect or store full payment card numbers directly through our websites.Payment processors and financial service providers may collect and process payment information under their own terms and privacy policies.

2. How We Use InformationWe use information for ordinary business purposes, including responding to questions, messages, and service requests; preparing estimates; communicating about possible work; scheduling appointments; performing approved services; documenting job details, property conditions, work performed, and customer approvals; sending invoices, receipts, reminders, and service-related communications; maintaining tax, accounting, legal, insurance, and business records; following up about completed or requested work; improving our websites, services, communications, and operations; preventing fraud, abuse, unauthorized access, or misuse; protecting our rights, property, customers, workers, and business; and complying with applicable law, legal process, insurance requirements, and recordkeeping obligations.

3. CommunicationsBy contacting us, submitting a form, requesting an estimate, scheduling work, or providing your contact information, you authorize us to respond using the contact information you provide.We may contact you by phone, text, email, or other reasonable methods for service-related purposes, including scheduling, estimates, appointment updates, project questions, invoices, receipts, and follow-up.We do not use your contact information for unrelated mass marketing without consent. If we send marketing emails or promotional messages in the future, we will provide a reasonable way to opt out.

4. How We Share InformationWe do not sell personal information.We may share information when reasonably needed to operate the business, provide services, comply with law, or protect legitimate interests. This may include sharing information with website hosting providers, domain providers, email providers, form providers, analytics providers, security providers, scheduling tools, invoicing tools, bookkeeping tools, payment processors, customer-management tools, subcontractors, helpers, suppliers, service partners, banks, accountants, tax professionals, attorneys, insurers, business advisors, government agencies, courts, law enforcement, regulators, parties involved in a business transfer, and others with your consent or at your direction.When practical, we limit shared information to what is reasonably needed for the purpose.

5. Photos, Videos, and Property DocumentationCustomers may send us photos, videos, or documents to help explain a project or request an estimate.We may also take photos or videos to document property conditions, work areas, completed work, safety issues, materials, damage, access limitations, or other job-related details.We use job documentation for estimating, service performance, quality control, recordkeeping, insurance, legal, and dispute-prevention purposes.We will not intentionally publish photos or videos that clearly identify the inside of your home, your address, your family, your personal belongings, or other sensitive details for marketing purposes without permission.

6. RetentionWe keep information for as long as reasonably needed for the purposes described in this Policy, including business operations, customer service, tax records, legal compliance, insurance, warranty or workmanship review, dispute resolution, and legitimate business records.We may delete or anonymize information when it is no longer reasonably needed.

7. SecurityWe use reasonable administrative, technical, and physical safeguards appropriate for a small service business.No website, email system, form tool, payment platform, or storage system can be guaranteed to be perfectly secure. You should avoid sending highly sensitive information unless it is necessary.

8. Children’s PrivacyOur websites and services are not directed to children under 13.We do not knowingly collect personal information from children under 13.If you believe a child has provided personal information to us, contact us and we will review the request.

9. Your ChoicesYou may contact us to request that we review, correct, or delete certain information associated with you, subject to business, legal, tax, insurance, and recordkeeping needs.You may also ask us to stop sending non-service-related marketing communications.We may still send transactional or service-related communications, including messages about estimates, appointments, invoices, payments, safety issues, legal notices, and active or past service work.

10. Third-Party Websites and ServicesOur websites or communications may link to third-party websites, tools, platforms, processors, or services.We are not responsible for the privacy practices, security, content, or policies of third parties.You should review the privacy policies and terms of any third-party services you use.

11. Changes to This PolicyWe may update this Privacy Policy from time to time.The updated version will be posted on this page with a new effective date.Changes apply going forward unless otherwise stated.

12. ContactFor privacy questions, legal notices, or requests related to this Policy, contact:Solum Works LLCEmail: [email protected]